The ISB Global Support Promise

All customers who purchase software from ISB Global benefit from our Support and Maintenance plan

Support & Maintenance

ISB Global provide a comprehensive support package ensuring customers’ successful operation on our software. Through our support desk tool, On-Time, customers can raise, manage and track tickets.

We have efficient customer Service Level Agreements (SLA’s) for ticket response and resolution. In addition, our customers can always benefit from the most up to date version of the software as all releases are included as part of our maintenance & support promise.

Our Support and Maintenance plan not only includes access to our support desk and On-Time, it also provides access to future releases and patches of installed software.

 

Training

Training is delivered through a “train the trainer” approach, using a range of methods to suit the customer, including traditional classroom training, online e-learning and specifically tailored documentation. This enables all our customers to become self-sufficient in the day-to-day use of their software, lowering support costs, and ensuring that knowledge of the application suite and process is transferred effectively.

In addition to our project-specific training activities, we also offer training courses in Microsoft SQL and Crystal Reports to enable customers to get the most from SAP Analytics with reporting functionality, dashboards and Key Performance Indicators (KPI’s). SAP Business Objects Crystal Reports is one of the world’s most advanced BI (Business Intelligence) tools and is invaluable in providing insights to inform critical business decisions.