Case Study: Rumpke

“The multimillion-dollar technology upgrade with ISB Global is significant. The trusted partnership we have with them will provide our business with the technology to drive our business forward, while offering our customers a streamlined digital experience.

~ Bill Rumpke Jr, CEO, Rumpke, quoted in CEO Magazine

A strategic partnership to transform a leading US waste and recycling company

The Rumpke family has operated one of America’s largest waste and recycling companies for almost 100 years. This inspirational firm are dedicated to more efficiently and sustainably managing waste; they’re already pioneers in reusing waste and reducing the waste that goes into landfill. Their passion to adopt innovative technology expands to all areas of their business – which is why they partnered with ISB Global.

ISB Global have systematically refactored all of Rumpke’s waste and materials business processes onto Waste and Recycling One, to create a truly integrated waste and materials management system.

Objectives

The key objective is to successfully implement a transformational IT project, which radically improves the customer and staff experience, allows the managers and Senior Team to easily access and understand the metrics that drive the business, and to use all this to make better business decisions, faster.

As Dan Labin, Director of Information Technology, Rumpke, explains: “Rumpke Waste and Recycling is looking forward to launching a transformative platform that elevates our service, as well as the metrics that drive our decisions. We are revolutionising the way we do business and the waste and recycling industry as a whole.”

Why ISB Global?

The Rumpke team were impressed with ISB Global’s use of software technology, understanding of the environmental and waste sector business processes, and pragmatic approach to the challenges of the industry. ISB Global were also willing to take a partnership approach; Rumpke prides itself on treating its suppliers like partners, and ISB Global know that this approach yields the best results.

Benefits

  • The unique ability to use data to build applications within the platform, facilitating rapid digital transformation.
  • Advancing their mobile and web innovations suite, designed with different usability and to be able to be accessed by their customers, staff and management team.
  • Moving towards true integration of all waste and materials management processes
  • Integrated use of operations and accounting data, control and information capture from remote assets, which leads to increased business efficiencies.
  • Simplifying the complex relationships that exist between customers and suppliers in the sector.

As Bill Rumpke Jnr, CEO says, “A key partner is ISB Global. The team there is helping Rumpke lead the way when it comes to technology and is our trusted source, guiding us as we launch the new technological framework to support Rumpke’s future success.”

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Rumpke Waste and Recycling

www.rumpke.com

Industry: Utilities, Waste & Recycling

Products & Services: Waste collection services, disposal, recycling, hazardous & non-hazardous waste

Users: 2500

What this has done for Rumpke so far: The fully integrated industry software solution, will provide detailed visibility right across our business, driving efficiencies and improving profitability. This combined with an exceptional user experience for all our staff as well as our customer and suppliers.